15:14 25 May 17
I was referred to Zerorez by a friend, and when i called I was fortunate to get an appointment the next day. That morning I received a phone call to let me know the technician was on his way (his ETA was accurate). Jonathan was courteous, polite, and he not only explained all my options but demonstrated why each was beneficial. But then he left the decision to ME- he didn't push me to a service that I opted out of. I don't know how old my carpets are, but they look like new. Even the high traffic areas are stain-free and the fibers are fluffed. Amazing. I highly recommend Zerorez!
20:00 13 Jun 17
Very professional and thorough, took time to explain the process and provided a demonstration. With great attention to detail Johnathan inspected our carpet for stains and provided his expertise on a path forward to remove the stains. Very knowledgeable with a high standard of quality, a true class act. Will definitely be a repeat customer to Zerorez as we just got a puppy. Oh boy! Carpet and tile came out looking spectacular!!! Job well done Johnathan. Thank you!
14:41 09 Jul 17
Quick service. On time for appointment. Beautiful result. I highly recommend zero res for all your cleaning needs. We had white tile floor and dining room chairs cushions cleaned. Came out great! Thanks zero res!!!
18:10 14 Jul 17
I've been waiting for Zerorez to make it to Tampa, and was so happy to have them clean my carpets. The technician was very friendly and helpful in moving the furniture out of the way, and he explained exactly what he was doing throughout the process. The carpets look and feel so much cleaner, and he was able to remove some stubborn stains. I would definitely use them again and recommend them to others.
19:51 12 Jun 17
Zerorez came and did my entire house (4 rooms, hallway, office and two pieces of furniture. The final results were great. All of the stains we had in the carpet are gone and now our chase lounge is usable again. The technicians that did the cleaning were smart, on time and nice. The whole process took about 3 and a half hours.
20:46 05 May 17
Well, the zero chemicals hooked me, but the service really took me. Yes no chemicals on my carpet when I am expecting a baby in less then a week was first and foremost. The service was unexpected. This company has corner protectors so the hoses don't mess up the walls and whatnot. They actually wear shoe booties even though they are there to clean the carpet. They use a "carpet agitator" which nobody uses to comb the matted carpet and help with cleaning. Overall I was very pleased, something you don't find very much any more these days. Carpets are well cleaned and dry to the touch in less then 3 hours.Recommend - Hell yes!
21:04 03 Aug 17
I am a first time customer of Zerorez. It was easy to set up an appointment. They gave me a reminder the day before and the technicians called when they were on their way. Armani and Jeremy did a great job! They explained everything to me in detail and let me know other services they offered. They were professional, curteous, and efficient. They finished in less than an hour. Stains that I didn't expect to come up did! I am very pleased.
14:40 07 Aug 17
The techs were prompt, professional, and explained everything they were doing. Great service and very happy with the finished product. Even got dog urine stains out of the carpet. Thank goodness! I would recommend to friends and family, especially if they have kids. No residue left on the carpet so I'm comfortable with my kids playing on it.
19:03 01 Sep 17
I was absolutely blown away by not only the service technician, Armani, but the work that he provided. I originally heard about zero rez on the radio and thought that I should try it out. Our dog had recently had an accident in the only carpeted room in the house! I promptly picked up the phone and scheduled an appointment. Armani arrived on time and was extremely professional. He explained everything he did every step of the way. I can't believe how clean and fresh my carpets are ! They look brand new again . Highly recommend using this service.
18:56 02 Sep 17
Armani was very friendly and professional. He worked extremely fast! He cleaned 2 bedrooms and one area rug in about an hour. I was very impressed with how easily spots and dirt came out when only spraying alkaline water...and that was before he even used the hot water extraction process. He did a very thorough job, making sure to clean up any remaining water that got into our tile around the rug. I am definitely going to use Zerorez again in the future!
16:53 22 Sep 17
Setting up appointment was quick and easy. Had my carpets cleaned by Armani and Pierre who were both very polite, professional, and didn't waste any time! Carpet was dry by the evening and everything looks and feels beautiful which is such a boost after hurricane Irma's visit. I highly recommend Zerorez and will definitely be using them again.
00:55 06 Oct 17
They were late to the appointment and although they say no chemicals it sure looked and smelled like they used chemicals. My floors look no different and my wife couldn’t even stay in the house from the smell of the “non-chemicals” they were using. We could have paid half the price to have Stanley Steamer do the same thing.
20:58 09 Oct 17
Armani was a pleasant young man. He was quick and efficient. The carpets look great. I would recommend this carpet cleaning company.
14:24 25 Oct 17
Awesome experience! Quick drying, no smell. Service technician was wonderful. Highly recommend and will definitely use again!
03:32 31 Oct 17
Zerorez is a great addition to the area - finally had an opportunity to use them and they deserve more than 5 stars! Great price for services, efficient & professional staff - very knowledgeable also. I’ll be recommending Zerorez to all my friends & family in the area from now on!!
22:18 30 Oct 17
Arrived at the tail end of the time window but did make it on time! Quick service, professional and took the time to answer all questions. First time having my furniture professionally cleaned and if I had to do it again I'd use Zerorez again without a doubt!
13:03 02 Nov 17
Super experience. Darin was excellent to deal with. Office fit me in to a next day cancelled appointment (YMMV). Service was quick and painless. No odor or leftover goo like I've had with standard cleaning. First cleaning by Zerorez I had in 2006 lasted 2 years, expecting the same today. Zerorez is expensive compared to the old standards, but worth it.
14:29 03 Nov 17
I liked the idea of no chemicals along with the absence of any residue following the cleaning. The technician was very courteous and pleasant. The carpet is not yet dry as I am leaving this so I am anxious to see the results real soon.
16:35 13 Nov 17
The cleaning was thorough and the result was exceptional. The cleaner took his time explaining what to expect, what spots were treatable and what would likely still be present, etc. I appreciated him taking time to walk me through it. Everything looks like new!
23:23 13 Nov 17
Used this company and service for several years until the previous franchise owner stopped coming down to Lakewood Ranch. Was pleased to rediscover Zerorez now services our area again. Very satisfied with quality of their technique and professionalism. Thanks for getting our home ready for the holidays.
20:01 05 Dec 17
Cannot say enough about Zerorez! I had my carpets cleaned by someone who gave me a deal.... My carpets were worse when they finished than when they started!!! My son is highly allergic to soaps and various chemicals.. my carpet was sticky from the other cleaners!! So gross.. so I called Zerorez. Not only did they fix the mess the other guys left..they got every single stain out of my carpet! Even the stuff everyone else said was permanent!! No residue left no smell.. even the pet smell from our foster dogs accidents were gone!! Absolutely hands down worth every single penny!!! Thank you so much!!
21:12 05 Dec 17
Fast, professional job. Did a Great job on all of the rooms. Even were able to get some long time stains out of the carpet. Excellent job!
16:17 14 Dec 17
I am very pleased with my carpet! It has been way too long since our last cleaning and I thought it was too far gone. It actually looks almost new again. The technician’s were on time & professional! I would recommend Zerorez to friends and family!
22:13 18 Dec 17
Second time using Zerorez and once again, job well done. Our carpets, couch and mattress look and feel brand new! The staff is super friendly and helpful. Would recommend to anyone!
16:11 27 Dec 17
So glad that Zerorez cleaned my carpets! Their patented technology surpasses all other companies I've used for prior moves. Thank you Jeremy for "flooring" me with the excellent and thorough cleaning.... and special thanks to the gang at the office for fantastic customer care!
23:15 03 Jan 18
I cannot believe how great my carpet turned out. It was truly ruined by pets and former homeowners. I am THRILLED with the results. From Rachel who helped me on the phone to the fantastic tech Armani, everyone I have dealt with was professional, kind and helpful. I will not use any other company but ZEROREZ Tampa Bay in my house! 🙌🏼
20:34 04 Jan 18
Excellent job. The cleaners were quick and thorough. On time. The receptionist is exceptional! I've never heard anyone so joyful. She's very thorough as well!
01:44 06 Jan 18
I cannot begin to tell you how happy I am with my Zerorez service! Armani and Zack did a fabulous job cleaning my carpet. I moved in to my new place two weeks ago and was told the carpet had been cleaned prior to my arrival. But obviously whoever they used did a horrible job and I just couldn't take the hideous carpet any longer. I called Zerorez and the rest is history. There was so much dog hair that was removed it was unreal! The guys were very meticulous in their work and took pride in their job and it showed in the final result. You can't go wrong with Zerorez!
02:00 10 Jan 18
They did a good job my carpets came out just like new. My only complaint is that the carpet was left very wet they did dry until the next day. I had the use a hair blow drier on my couch just so I could sit on it by the evening.They came at 930 in the morning gone by 1030 carpet was soaking wet and my couch not sure I would use again because of that
16:30 16 Jan 18
They were both very nice and professional. They worked quickly but effectively. I will be calling back in 6 months for another cleaning and feel good about referring your company to fiends. Thank you for the wonderful experience.
19:25 18 Jan 18
I have fairly new carpet, but had a sick animal that urinated several times in the carpet before passing. I have had other professional cleaners do the carpets as well as getting at personal rug cleaner. Nothing has been able to get the smell out. I heard my favorite radio personalities endorse this company so I gave them a try. The office staff was great setting up the appointment. Alex, the technician, called 30 minutes before his arrival which was exactly on time based on my appointment window. He and his partner were very courteous, professional, and efficient. I originally only signed up to have the carpets done, but I was told ahead of time they would be able to clean more things if I wanted them to once they were here. I had them clean several pieces of upholstered furniture. Everything is drying as I type this. I have never used a company to clean furniture and what not, so I can’t really say how the pricing is in comparison. However, there is a little wiggle room on the price. 😉 This has been a very good experience thus far. REALLY hoping the carpet smell is gone for good!
22:22 25 Jan 18
Employees were courteous and professional from call center to the service techs. Very happy with the results of the cleaning it came out great and they did the job very fast. Would recommend and would call back again.
19:34 31 Jan 18
Great experience! Friendly, professional service. Got pet treatment and regular carpet cleaning. Carpet looks WAY better than before. Pet smell still lingers but has been reduced. If they could have used their tool on the carpet backing, I think the smell would be completely gone, but I’m sure there is no protocol for that. Definitely would recommend to others for carpet cleaning.
20:41 31 Jan 18
I will recommend Zerorez to everyone I know. From the initial phone call to the finished floors, I couldn't have asked for a more professional experience. Carpet stains are gone, tile and grout clean and Hector and Anthony were the best. Plus, I was expecting my quote to be about 25% higher than what it was so the price was well worth the service.
17:27 10 Feb 18
I am very pleased with the work that technician Hector did. We had some serious pet stains and they have been completely removed. Thank you so much!
03:20 17 Feb 18
Hector and David were very courtesy and professional. The sofa and love seat looks new and the cushions are no longer slumped into the seat but very firm like when we first brought them 15 years ago! We are very pleased with the carpet and will highly recommend them to friends.
22:16 17 Feb 18
First time using Zerorez. The representative from the company who came out and provided the service, Brandon was awesome. Had a fantastic personality. Extremely knowledgeable on the company and how the product works. Overall it was an efficient process with a quality outcome. I would recommend Zerorez and Brandon to anyone looking for home cleaning. AB
21:54 20 Feb 18
We had our carpet, tile and area rugs cleaned and the guys (Alex and Thomas) did a great job!! The job was done quickly and everything is much much cleaner. Tile was dry and carpets almost dry when they left. Came during the quoted time and called when they were on the way. Would highly recommend.
19:14 24 Feb 18
Alex was wonderful! He Called me when he was on his way to let me know what time he would be here. He was fast efficient and he even wore booties in my house. The carpets look great thank you
20:49 26 Feb 18
Anthony Krouse was amazing! Thank you for sending such a great person to clean our home! Anthony greeted me with a handshake, saw our newborn baby and assured us he was going to do a great job... he totally delivered! Pricing was more than fair, most importantly the process was smooth, seamless and pleasant. From scheduling to execution I HIGHLY recommend Zerorez Tampa! Why in the world would you want chemicals, detergents and other harmful pollutants into your environment? They do everything from carpet, to tile and hardwood. Trust me, just call and use them... also ask for Anthony!
21:31 05 Mar 18
I was beyond pleased with Zerorez , from setting the appointment to the professional , knowledgeable tech Brandon, my overall experience was great. My dog became very sick last night and threw up blood on my fairly new carpet. They were here promptly and reassured me that my carpet would look new again when they were done. The tech explained every option to me and delivered what he promised. The blood stains are gone and the carpet looks new again. At the end the owner Alysha, even called me to make sure I was satisfied. Thank you again Zerorez and I will be telling all my family and friends about your amazing company.
23:40 05 Mar 18
Anthony was awesome! He went through everything he was going to do and how much each treatment was going to cost and why! He showed us the technique and exactly how it worked!! Austin was a great help also!! They were very nice and polite! Great young gentlemen! I definitely will use them again and recommend to my friends.
18:40 12 Apr 18
Zerorez did a great job on our sofa. It looks, smells great and didn't dry crunchy like there was residue left behind. Our technician Anthony was a doll. He came with a big smile and explained everything he did in detail. Overall a great experience. I will definitely use them again.
17:39 02 May 18
We just had our carpets cleaned with Zerorez and were so impressed with their services. David was polite, arrived on time, and worked hard from start to finish. Our carpets were in pretty bad shape with stains and I couldn't be happier with how they turned out.With young kids, we try to avoid using chemicals whenever possible, which is what made me decide on using Zerorez. We got all the carpets cleaned, and he was done within an hour and a half. By the time he finished, the first room was almost dry.We had our carpets cleaned professionally before, but they didn't come anywhere near this clean. I was so excited with how these really old stains were coming out, and without chemicals! I will definitely be using Zerorez from now on.
19:03 04 May 18
ZeroRez cleaned my sectional sofa. It's still damp, but so far looks excellent!! Went from thinking it needed to be replaced to like new in just a few hours. We'll worth the money. Alex was very professional. Thank you!!
17:27 09 May 18
I got a recommendation from my neighborhood Facebook page, read some good reviews and filled out a form on their website. Rachel called first thing Monday morning and was able to schedule for two days later. Alex worked so quickly, did an amazing job and was extremely professional. Our 10+ year old carpet looks brand new.
15:42 23 May 18
Quick, affordable and a job well done. Carpet was barely damp when he left. I would highly recommend this company
17:27 16 Jun 18
I highly recommend using Zerorez! My carpets look clean and not sticky looking after being cleaned. They were very kind and professional. Will definitely be using them as long as I've got carpets in my house. In addition, I'll be recommending them to all my friends and family.
17:58 20 Jun 18
Absolutely professional! From the moment I called until the moment the service tech left, they have been thorough, kind, and professional. They cleaned 2 bedrooms, a little hallway and 2 sets of stairs. It took about an hour and a half. No smell, no chemicals, no residue. Anthony, the tech, explained everything as he did things. I will definitely use Zerorez again! Maybe hardwood floors next time.Thanks for the outstanding service - in both product and staff!
Gabby and Ryan Nolan
18:21 29 Jun 18
Today was our first time using ZeroRez and we had an absolutely amazing experience from start to finish. We chose to use them because of their advertising on 102.5 about no chemicals and no residue, which is super important for us and our pets in our chemical- free household. I called in and spoke with Rachel on the phone to set things up, and even though I had a strict time request for the job, she was SO nice and went above an beyond to accommodate me. I am so appreciative to her and the team for making this happen!! David called me when he was on the way to me to let me know his ETA, and he was so courteous and professional. Once he arrived he looked at my items (an upholstered chair and area rug) and let me know honest expectations of results of the type of stains I had after cleaning. Everything came out even better than expected! (Our cat had an accident on the chair and the odor is gone, thank god!) I highly recommend ZeroRez and would use them again in a heartbeat- ask for David, he really knows what he is doing, and he will be honest and efficient in his work!
20:10 30 Jun 18
Armani and David were great and very professional. They went out of their way to protect our home and furniture. The granite looks better than when we first installed it. We hired Zerorez for multiple tasks to include granite, carpets, and tile. My home looks brand new again. Thanks
13:45 01 Jul 18
Alysha and her team are amazing!! I had an emergency situation come up on a weekend and called Zerorez, they were able to get me an appointment that day. Our tech Anthony was great. He showed us their empowered water demo (wow!) and took the time to really explain the steps in the cleaning process and the science behind the product. Very impressed and satisified with their services - highly recommend!
14:37 05 Jul 18
My representative, Anthony, and his assistant were on time and extremely professional!! Anthony made sure to explain each step of the process and made sure that I was completely satisfied!! This is the second time I have used Zerorez. I had them seal granite in the past for me as well as clean my furniture. I have been extremely pleased with both experiences I have had with Zerorez and I would not hesitate to use them again or refer them to family and friends!!Thanks,Roxanne
14:35 12 Jul 18
Zerorez does a very good job of cleaning. The guy who was here is very nice, professional and helpful. It is great to get non-toxic cleaning of the carpets. I have only one reservation, but it is a big one: During the hour he was here, his van had to have the motor running , non stop. A great amount of exhausts thus polluted the environment. This is upsetting for me, as I don't want to contribute to pollution in my neighborhood or anywhere on the planet.If Zerorez could find a way of doing the job without having the van motor running all the time, it would be perfect. If you want to be known as a green company you MUST SOLVE THIS PROBLEM.
22:08 12 Jul 18
These guys are fantastic! I don’t know how this system works, but it works! With 2 big dogs in the house, We needed our sectional cleaned- what a difference! They combed the upholstery to get rid of the excess dog hair, did spot treatments where necessary, then quickly but efficiently cleaned the entire sectional. In and out fairly quick, with minimal dry time after. I’ll never go back to the old way again! Thanks guys!
23:06 13 Jul 18
The two technicians were excellent...extremely respectful and conscientious. They did a great job and my carpet looks great!!! My only concern is the strong smell...it’s been 7 hours with the windows open and it’s still so strong we won’t be able to sleep in our bedroom tonight. I went with a company that doesn’t use chemicals to avoid smells and residue, but this smell is so strong it’s nauseating.
21:47 01 Aug 18
Zerorez did a great job on our house! The carpet looks brand new! Armani our technician was extremely helpful and explained everything. He worked very hard and paid attention to detail. I would recommend them to friends!
18:53 10 Aug 18
Will not call them again. I asked for an estimate in June 2018 and employee came out and gave me a quote. He promised to clean, seal, put sand in the cracks, and seal again. He specifically wrote on my quote that the application/chemical would shine after it dried. It took them about 7 weeks to complete the job. They were very eager to obtain final payment but did not do the job right the first time. They had to come out again to redo the sealer and sand. It rained after they finished and the rain took out the sealer and sand. They also burned a section of my grass. When it was all said and done, I ended up with dead grass and no shine. I do not recommend them at all.
00:17 22 Aug 18
Lack of attention to detail. My showers had to be cleaned twice and they still didn’t clean the corners. Same with the tile floor. Lastly I paid for my granite to be cleaned and polished and after 3 tries they still could not produce. Two different technicians over 2 weeks and even called his supervisor/manager yet no one came out to help. Probably okay for basics but I will not ever use them again.
19:10 11 Sep 18
I had Zerorez do my carpets when I lived in Jacksonville and LOVED them. When I needed my carpets done in Tampa, I could not have thought of a better company than Zerorez! I am very pleased with my carpets. While there is still a few spots that need extra attention from my pet having accidents in the house, for the most part it is amazing! I am really pleased with the results!
03:57 27 Sep 18
Is there a way to give -1 star? Overpriced, unprofessional management and terrible customer service. They are happy as long as you pay their high tab, but don’t complain otherwise you will get lots of excuses from a young girl that says she is the “owner “ I highly doubt she is truly the owner. If she was, she would treat existing customers better. I don’t recommend them. They are unable to resolve issues and deliver a positive result after a screw up. If you don’t believe me, just read the company’s responses from unhappy customers. No ownership for mistakes, no apologies, very arrogant and snobby attitude. What business owner treats the public that way? One that doesn’t truly own the business and doesn’t care for the public or their reputation. This company is ran by immature, unreliable, inexperienced folks.
18:54 17 Oct 18
This was the second time We've had Armani from Zerorez of TB come to visit our home. This was the first time for carpet cleaning. We have the LifeProof branded carpet installed from HD 2 years ago. There weren't a ton of stains but the carpet was gaining a light grey tinge; Time to call Armani. Great professionalism and attention to detail are a couple of qualities Armani presented. It's very refreshing to have the carpets cleaned w/o any odors from cleaning agents. We elected to have 2 area rugs taken to their facility for a deep clean. The price is competitive, just waiting to see the rugs. Once again, thank you very much!
15:38 18 Oct 18
Jeremy did an excellent job cleaning our carpet and areas rugs. They looked 10x better once he was done. He was professional, kind and diligent at working hard to improve the appearance of our rugs.